Questions
Everything you should know before you arrive
And a few things worth knowing about staying in a mansion that has been standing since 1881.
Staying here
- How many rooms are there?
- Twelve, and never more: from the Champagne Suite to the Royal Suite, and no two are alike.
- What time can I check in and out?
- Check-in from 3:00pm, check-out by 11:00am. Late check-out is subject to availability and may carry a fee.
- Is breakfast included?
- Yes, included for every registered guest, every morning of your stay. It is served in the dining room from 7:30am to 11am, with a buffet table and a menu to order from.
- Can someone join me for breakfast?
- Yes. Anyone joining you is welcome at the table for an additional $30, which can go on your room or be settled separately. Let the front desk know, so we can lay a place.
- Can you cater for vegan or other dietary needs?
- Yes, with a little notice. The ingredients are organic, and the kitchen can cook vegan. Tell us before you arrive and it will be ready for you. For anything else, let us know when you book and we will arrange what we can.
- Can I cancel?
- On our flexible rate, you pay in full when you book and can cancel for a full refund up to 5 days before arrival; inside 5 days there is no refund. Dates can be changed free up to 5 days before arrival, subject to availability. Non-refundable rates are booked at a 10% discount and cannot be canceled, refunded or moved.
The mansion
- How old is the building?
- It was raised in 1881 for Theodore F. Payne and Mary Pauline O'Brien, and designed by the architect William Curlett. It has been on the National Register of Historic Places since 11 June 1980.
- Is there an elevator?
- Yes. The mansion has an elevator, which is not a given in a building of this age.
- Is the mansion accessible?
- Yes, the mansion is ADA accessible and has an elevator. Because it is a landmarked 1881 building, some arrangements are particular to it, so please contact us ahead and we will walk you through exactly what to expect on arrival.
- Is there a restaurant?
- Breakfast is served every morning in the dining room. There is a café on the ground floor, and a parlor library is on its way; until it opens, the mansion's original parlors are there for guests to use.
Practicalities
- Can I bring a dog?
- One suite in the mansion is pet-friendly. Dogs are $150 each, up to 85 lbs, and a crate is required. Service animals as defined under the ADA are welcome throughout, regardless of pet policy.
- Where do I park?
- There is gated parking on site at $59 plus tax per night. Spaces are limited, so if you need one, please call or message us in advance. Gate remotes are returned at checkout; the Terms set a $45 fee for one that is not.
- Are children welcome?
- Yes. The additional person charge is $30, the same for a child as for an adult.
- Where exactly are you?
- 1409 Sutter Street, where Japantown, Pacific Heights and Hayes Valley meet. Union Square and City Hall are an easy walk.
What the mansion has
Arrival & service
- 24-hour front desk
- Arrive at any hour: rooms are ready from 3pm
- Baggage storage
- Guest parking, on site
- Elevator
- Safe deposit box
In the rooms
- Air conditioning
- Heating
- Wifi throughout
- Non-smoking rooms
Also
- Breakfast included, every morning
- Smoke-free property
- ADA accessible
Still wondering
Twelve rooms means a real person answers.